Terms & Conditions
Order & Collect
In-store Orde Online Orders Track Order
The Royal Identity ORDER & COLLECT Services
We offer a worldwide order service to all our customers for less through our ORDER & COLLECT services .You can surf the web and order any product of your choice from any part of the world, and we will deliver it for you to collect from our store. Terms and Conditions Apply.
For more information, please speak to a member of staff or contact our Customer Service Team on : Phone: 0706 345 4654
Email : customer@royalidentityng.co
Returning an Item
It is ok to change your mind.Your uwanted item must be returned within 7days of purchase and with your original receipt as a proof of purchase. This does not affect your status right
Items must:
1 . Be unused and in their original saleable condition (including all labels and tags intact)
2 . Not contain personal data or have been manufacturer-registered (for phones, tablets, computers, etc)
3 . There are some items that we can’t return or exchange unless faulty. Read our return policy to find out more
Exchange
We only offer exchange, we do not offer cash/card or tansfer refund.
Please contact us and we’ll try to resolve your issue. If you bought the item in-store or online, please have your order or product number ready, if you have one.
Speak to one of our staff.
Phone: 0706 345 4654
Email: customer@royalidentityng.com
Please note: if you prefer to email us, it may take up to 24 hours for a response and longer for us to resolve your query. We recommend phone or chat for a quicker response and resolution.